Whitepaper PDF
This Solid State whitepaper examines recurring modernization challenges in the federal-state unemployment insurance system and identifies practical areas where agencies can improve delivery, resilience, reuse, and operational efficiency.
The paper is useful background for agency leaders, technology teams, and modernization partners evaluating how UI programs can move beyond one-time system replacement toward more durable public infrastructure.
Topics covered
- User experience across claimants, employers, and state workforce agency staff.
- Automation opportunities that reduce avoidable manual workload.
- Investment patterns that affect long-term system resilience.
- Software reuse, shared capabilities, and modernization approaches that preserve state authority.
