Building and hosting solutions for government agencies.

Modernizing unemployment insurance operations at the state and federal level.

Solutions and Services


Harbor|9 brings together a diverse group of vendors in one place for State Agencies to access the best choices in platform features, quality, cost, and speed of implementation.

Identity Verification & Fraud Detection

Together with our partners, Solid State Operations offers top-tier fraud detection services.

Contact Center Operations

Solid State Operations contact center services are designed to make a meaningful impact on claimants lives and strengthen communities through partnerships with state government agencies.

We offer unique, cost-effective, scalable technologies and integrated support services.

Our Impact

Solid State is making a meaningful impact on the lives of citizens and strengthening communities through partnerships in state and federal government.

What Clients Are Saying

The Alabama Department of Labor ranked #1 in the U.S. for payment timeliness in August 2020.

The Solid State team helped us handle the situation with highly scalable automated systems, chat systems, call center support, and more. They couldn’t prevent the challenges, but they made them manageable.

– John Demas, Acting IT Director for the Alabama Department of Labor

We are honored to have been selected by the Hawaii Department of Labor & Industrial Relations in February 2021 to move their state toward modernization.

The new platform from Solid State Operations will be easier to use, offer more automation and will accomplish the following: save money on IT costs, staff hours, and training costs; prevent UI-related fraud, waste, and abuse; provide timely, uninterrupted benefits to unemployed workers of Hawaii; and provide accurate charges and modern services to Hawaii employers.

– Hawaii State Department of Labor & Industrial Relations (DLIR)

Why Choose Solid State?

SSO Site Icons 001

Deep Industry Experience

Our employees have deep industry experience in the unemployment insurance ecosystem.

SSO Site Icons 002

Automatic Updates

When laws change, and new UI programs are added, the system is maintained and updated automatically.

SSO Site Icons 003

Affordable & Fair

No Up-Front Cost. Start paying for the system when you start using it – not before.