I. UI-Specific Modules

  1.  Adjudication
    • Resolving issues on claims by in-house adjudicators
  2. Appeals
    • Resolving issues on claims through the appeals process
  3. Benefits
    • Manage claimant information, including
      • Claimant Accounts
      • Claim Management
      • Weeks Claimed
      • Payments
      • Special Programs
  4. Claims Processing
    • All logic necessary to process claims initially and when information changes
      • Monetary Eligibility
      • Benefit Payments
      • Benefit Charging
  5. Benefit Payment Control
    • Manage Benefits collections and investigations, including:
      • Overpayment Management
      • Benefit Investigations
  6. Claimant Portal
    • Public facing self-service portal including:
      • Account Management
      • Initial Claims
      • Continued Claims
  7. Benefits Cashiering
    • Enter and apply all claimant receipts
  8. Tax
    • Manage Employers information, including:
      • Employer Accounts
      • Employer Accounting
      • Tax Rates
  9.  Employer Portal
    • Public facing self-service portal including:
      • Employer Registration
      • Payroll Reporting
      • Tax Payments
  10. Tax Field Audit
    • Investigations of employers
  11. Tax Cashiering
    • Enter and apply all employer receipts
  12. Wage Records
    • Maintain employer-employee wage records
  13. Fund Accounting
    • Fund accounting features for UI
  14. Federal Reporting
    • ETA reports and UI Data Validation
  15. Fraud Detection
    • Detection or prediction of fraudulent activity
  16. Treasury Offset
    • Track claimant offsets in the Treasury Offset Program
  17. ICON
    • Track interstate activity through the Interstate Connection

II. General Services

  1. Printing
    • Interfacing with the agencies printers, and/or the Print/Mail-as-a-Service provider.
  2. PII Storage
    • NIST approved way to safely store and access PII
  3. Push Notifications
    • Push notifications to vendors and/or to users whenever KPIs change in some way.  Users/vendors can set up the parameters for notifications
  4.  Identity and Access Management (IAM)
    • Authentication using industry standard OpenID Connect.  Authorization using role-based access control (RBAC).
  5. Data Migration
    • Easily move a standardized set of data from one Content module implementation to another using the interfaces.
  6. Diagnostics & Logging
    • Create, store, and export diagnostic, error, security, and activity audit records using Platform interfaces. Vendors implement the consumer or web viewing application (e.g. Splunk).
  7. Health Metrics
    • Show the health of the platform and the apps on it.  Has Vendor view and customer view with only their apps shown.
  8. Task Management
    • Create and assign tasks to users of the system.
  9. Archiving/Unarchiving
    • Include rules for retention of information, accessibility of the information, and requirements for media, retrieval time, and tools required for retrieval.
  10. Correspondence/Form Generation
    • Generate PDFs from merging system data with customer-managed Word document templates.
  11. Form Processing/Imaging
    • When scanned forms come to the agency in the mail or fax, the form processor indexes and stores them in the Content Repository.  Utilizes OCR/OMR.
  12. Workflow
    • A generic workflow builder that allows users to construct a process, such as “Work an issue,” or “Notify me of a system error” that has a triggering event and allows actions to be performed when conditions are met.  Features such as automated workflow, manual control of workflow, handling of queues, dashboards, and monitoring of workflow efficiency.
  13. Electronic Repository
    • Storing, indexing, searching, and retrieving any binary content such as PDF, MP3, MP4, DOCX, XLSX, etc.
  14. Data Exchange/Relay
    • Relay moves data to and from external systems, including on-premises feeds; other state systems like Child Support or Accounting; and federal systems like ICON.  It allows routing instructions, replay, archiving messages, validation, decomposition, and injection.
  15. Data Warehouse/Reporting/Analytics
    • Both denormalized data for ad hoc reporting, as well as cubes for slicing/dicing.  Allows designing, customizing, testing, saving, sharing, scheduling, and distributing reports through integration of e.g. PowerBI, Tableau, ad-hoc reports, report builder, etc.
  16. Help Desk Ticketing / End User Support
    • Provide helpdesk services to the government customer and to the public users of the applications (such as a claimant portal or an employer portal) that satisfy the SLA.  Includes on-site support, call center, tools such as unified ticketing system, chat add-in or other “contact us” information. Platform service includes interfaces to unified ticketing system as well as support metric reporting.
  17. Print/Mail
    • Printing and mailing either through an agency print/mail room, or through a external print/mail shop.
  18. Electronic Document Signing
    • E.g. DocuSign.
  19. Address Validation
    • Service that verifies/validates addresses.
  20. Date Services
    • Manage weekends/holidays.
  21. Notes
    • Notes entered by staff which can be associated with various objects in the system (e.g. in UI: Claimant, claim, employer, etc.).  These notes record facts about entity using rich text with full audit history.
  22. Training Library
    • Contains all help screens, including html, pdf, and video.
  23. Identity Verification
    • Lexis-Nexis, RSI, etc.
  24. Agency Settings
    • Colors, logos, verbiage, business rules, etc.
  25. User Settings
    • Avatar, preferences, language, work schedule, etc.